Question 1

How do I start my closet?

Accepted Answer

Getting started is easy! Just click the button below and you can start designing your closet for free!

Question 2

How do I place an order?

Accepted Answer

Once you complete your closet design, you can order online with a credit card.

Question 3

How much does a closet cost?

Accepted Answer

Since every closet is customized and we have a wide variety of options, the price varies for each customer. You will be able to see your price automatically update within your design as you choose different options.

Question 4

How do I install my closet?

Accepted Answer

Your closet will come with detailed instructions on how to install upon delivery. You can also find them here.

Question 5

What is your refund policy?

Accepted Answer

We accept returns of unused materials within 30 days of purchase. The customer is responsible for shipping back to our facility.

Question 6

What if materials are damaged in transit?

Accepted Answer

If any materials are damaged DO NOT SEND THEM BACK! Accept the delivery, and take note of the damage with the driver. We ask that you send photos of the damaged parts  along with their sticker. All damaged or missing materials will be replaced and shipped to you immediately at no cost.

Question 7

Do I need an installer?

Accepted Answer

With our easy-to-install materials, no installers are necessary. Just follow the instructions that come with your closets parts! If you want to hire an installer, you can if you wish.

Question 8

How long will it take to receive my closet order?

Accepted Answer

There are currently lead times of 25-40 business days from date of order to date of shipping. After processing, your materials will be shipped out by a major shipping company and will take up to 2 weeks to arrive. You will receive tracking once your order ships.

Question 9

How will my closet get delivered?

Accepted Answer

All orders are shipped by a major shipping company in a 4' x 8 ' box on a pallet. Lift-gate delivery is available to lower the pallet to the ground, garage, or storage unit, and it will be your responsibility to move it from there.

Question 10

What are your shipping fees?

Accepted Answer

Shipping is included for the 48 US contiguous states. There may be additional fees for Hawaii and Alaska as well as Canada. Shipping costs will be calculated based on freight rates to area code.

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